The 9-state Sovereign Bank system — with ATMs and branches in Connecticut, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, and Rhode Island — is trapped in the mid-1990s with the inability to update one’s email address online.
Could someone kindly explain to me the rationale for enabling me to log in to a secure system to pay bills online, but denying me the ability to change my email address?
I don’t get it.
When I think back to 1999 when my financial transactions were 100% online with an interest-bearing checking account at NetBank and a credit card through NextCard, when I never needed to pick up a phone to call an agent (let alone visit a branch, for there were none), maybe I’m asking too much from Sovereign.
After all, it’s only a decade later.
So, while I drive to my nearest branch (because I can only imagine the spelling errors that could happen with a phone call as I spell my preferred email address), I’d love to hear your thoughts on this matter.
When will banks get with the times, pun intended, and use its staff for more priority-driven activities?