Goodbye Feedburner, Hello Feedblitz

Train at Port Clinton
Photo of train by Bruce Fingerhood

After nearly four years of powering this blog’s email and RSS delivery options, I’ve parted ways with Google and its free Feedburner service and embraced the paid service of Feedblitz.

Wait a minute, Ari, you are paying a company to deliver blog posts to me?

Yes, I am. Feedburner used to be a wonderful company with an amazing tool that had responsive customer service — until Google bought them. Response times went downhill and bloggers like me got fed up with inaccurate metrics and delayed delivery. Over on my city council blog, for instance, I published a post on February 23 with the meeting agenda for February 28 — and, because I subscribe to my own blogs, I blinked when that post was received on March 5. Unacceptable.

If I need to pay a company to deliver better service than a company that provides it for free, you better believe I will pay. Moreover, Feedblitz offers more than delivery by mere email and RSS, but also by Twitter update, Facebook wall post, and instant messaging alerts. Social sharing can also be customized and embedded inside the emails and RSS feeds. Did I mention wonderful customer service, not only by a website knowledge base, but with prompt replies by owner Phil Hollows across twitter, email, and skype?

Anyone who currently receives my blog by email or RSS does not need to do anything. Your emails will continue to arrive, as you already double opted-in to receive them from Feedburner. I know it is working as Feedblitz migrated email subscribers a week ago on a trial basis and I have not heard any negative feedback. Anyone subscribing by RSS will now see a slightly-different view, with embedded comments for instance.

When you are inspired to do what I and over 70,000 other blog publishers do, including Seth Godin, Neal Schaffer, and Taegan Goddard, click here and sign-up for Feedblitz.

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Comments

  1. says

    I am considering the switch for exactly the same reason. Feedburner hasn’t sent out my emails in weeks. It has even been slow in updating my RSS feed.

    I hate to pay just to send emails, but with Feedburner’s horrid service of late, I don’t feel I have much choice.

  2. says

    I’ve also noticed that delay in post delivery . I always receive feeds the later date than they were posted. It’s a huge disappointment. I think your move is a good one.But one has to afford it though.

    • Ari Herzog says

      Not knowing where you are in the world, Alexis, nor how you pay your taxes, you can always deduct the cost of such services as a business expense. (Presuming your blog is a business venture.)

      • says

        I’m in UK Ari, I’m a new blogger. I’m still in the process to have a proper business set up around my online activities. Thanks!

        • Ari Herzog says

          You could still deduct it depending on British taxation rules. If you’re allowed to deduct the cost of finding a job, e.g. paying for a networking event, then you may be able to deduct the cost of enabling potential employers to hire you.

  3. says

    Hmm, I honestly didn’t saw that kind of delay in feedburner for my feeds, but I noticed that sometimes posts arrive 2-3 days late, and I see that my reader has posts 3-5 day old when I know I marked them all as read.

    Maybe there is an option or something. Also, comparing a free service with a paid one is not really fair (I am not advocating for Google), the support should be more responsive, because you paid them to be when with google you are using their free services.

    But as an observation, I noticed that a lot of behemoths like Yahoo, Google and Microsoft buy certain companies and run them into the ground because they don’t give them the right attention. I really don’t understand why do they buy it and leave them to die (Delicious, MyBlogLog, blo.gs are really good examples)

    • Ari Herzog says

      Read the above again, Alex. Feedburner has always been free; but their service and delivery changed tremendously when bought by Google. So it is fair to compare free vs paid.

    • Ari Herzog says

      Thanks again, Phil. And I just realized you’re a local guy to me.

      And, yeah, I switched away from Akismet last fall and had heard that you and Andy and Gail all contributed to its development.

  4. says

    Hi Ari,
    Thank you for your sharing. It will helpful for me. I hope you will keep write about your experience, because it will help me as person who has not much experience.

  5. says

    I subscribe to my own blogs – How sad Ari! Just kidding, it’s a good idea, to see when your readers get your content :-)

    I published a post on February 23 with the meeting agenda for February 28… …I blinked when that post was received on March 5. Unacceptable. – I see what you mean, totally unacceptable.

    Is there no free alternative? That could get costly Ari, but it does show how much your readers mean to you :-)

    Why not ask people, would they, or could they subscribe in another way to save your pocket?

    • Ari Herzog says

      There are many alternatives for email syndication, but for RSS syndication it’s one or the other. Before Feedblitz arrived, there was only one.

      I’m not complaining to pay, mind you.

  6. says

    Since feedburner is backed by google it should offer a much better service and accuracy but this enables other services like feedblitz to exist. However, if the large gorilla decides to climb that tree, smaller services may crumble and vanish as fast as they have appeared and we need to switch again and may even lose subscribers in the process, this is always the problem on the internet.

  7. says

    I’ll have to look into this, Ari. I keep having to resync the feed for a client of mine. My feedburner feed works fine, but for some reason, my client’s has to be resynced every few posts.

    I’m a little confused by the pricing of FeedBlitz – it looks like you pay for the number of email subscribers. But, what if you JUST need the RSS feed and use another service for Email?

    • Ari Herzog says

      Incremental monthly pricing is determined by the number of email subscribers, not RSS subscribers. If you want to use Feedblitz only for RSS subscription, then your monthly cost is $1.49.

  8. says

    We should prefer the quality of services at any cost but a blogger who has limited number of subscribers may find and switch to any other free service from feedburner.
    Regards

    • Ari Herzog says

      I had thought that initially, as items from this blog were arriving by email later than my less-active council blog; until that aforementioned lag appeared. Sigh, whatever, all works well now (and then some)!

  9. says

    I personally have to agree with Wayne (above). I have experienced it first hand with feedburner. On one of my blogs I post daily and feedburner is almost always catches up late. But on another blog of mine that I dont post as often, feedburner always delivers on time.

    But non the less, I dont think it justifies feedburner’s slow response. I mean, its what they do, deliver content! They should deliver each and every time no matter how many posts you publish.

  10. says

    Do your subscribers have to re-confirm they subscription to FeedBlitz?

    I’m using Feedburner and haven’t had a problem. But I’m wondering how would I do it to import my contacts if I decide to go with FeedBlitz or some other alternative?

    • Ari Herzog says

      As I wrote above, pre-existing Feedburner customers were automatically migrated over.

  11. says

    I feel that setting up your mailing list is worth much more than just getting subscribers..
    Feedburner offers very less flexibility when compared to email marketing clients like aweber and mailchimp.

  12. says

    Hi, Ari:

    I’m a little late to this discussion but that’s because I found this post in my desperate search for a Feedburner alternative. From time to time Feedburner has failed me, but now it’s just stopped working all together for almost a week. And as you know there is NO customer service option. Meanwhile 1,400 people who subscribe to my blog aren’t getting it in their inbox each morning. So that’s a long way of saying, thanks for telling me about Feedblitz. I’m off to check it out.

    Leah

    P.S. For people for whom Feedburner works well, you’d suggested that those who post often are affected the most. But I’m finding that people who are blogging on Blogger (also owned by Google) don’t have any problems whereas people like myself, who use WordPress, are. Just a thought.

  13. says

    This is a late response, but how has the migration gone? I’m considering doing the same with my blog (ditching Feedburner for FeedBlitz) and I’m hoping to hear positive experiences from others who have done the same.

  14. Sue says

    Hi Ari,
    I made the switch for one of my web clients from Feedburner to Feedblitz based on your recommendation. However, I wish I hadn’t. I had a question/problem that I couldn’t find an answer to in their FAQ or knowledge base. So I emailed. Waited. No response. So I called (“Send an email directly to my personal email address.”). I emailed again (making sure it wasn’t ‘spammy’). Waited. No response. Another email. No response.
    I’m stymied and don’t understand the lack of support. As I webmaster I can’t recommend to my clients a service such as Feedblitz, especially since I discovered there are other problems with using it (such as the difficult interface, even with their new beta version).