Do you recall my blog post two months back about the business importance of using Yelp as an economic development and tourism tool?
A member of the Yelp Elite Squad, indicative of my numerous reviews on the consumer review community, I received an email today providing information about a website feature to launch in the coming days:
As you can see, business owners (or anyone else who has the authority to “claim” a business on the site) will be able to publicly reply to comments, whether immediately or down the road. Currently, the only way a business can reply is via private messaging–which, if anyone has tried it, is a very clunky application.
I anticipate the feature, upon implementation, will appear on the Yelp blog.